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PRODUCT & PURCHASE
How many colours are available for all products?
Our products come in a curated range of premium colours. Availability varies by model, but most luggage and bags are offered in 3–6 timeless shades designed to suit every travel style.
What types of travel bags do you offer?
We offer a wide range of travel essentials - Trolley Luggage sets, Foldable makeup bags (Accessories),Cabin-sized and Check-in luggages and more.
What are your best-selling products?
Our trolley luggage sets, Zensu Flex foldable travel makeup bag, and smart laptop backpacks are among our top-selling products loved by frequent travellers.
What materials are used in your bags?
Our luggage is crafted using high-quality materials like polycarbonate, ballistic nylon, and waterproof fabrics with aircraft-grade handles and smooth 360° wheels. Proudly Made in India with recycled plastics, our products are durable, sustainable, and environmentally friendly.
Do you have a special collection for gifting?
Yes! We offer premium giftable bags, personalized travel accessories, and curated combos perfect for birthdays, anniversaries, and corporate gifting.
What type of lock system is used in your bags?
We use Zensu-TSA Lock combination locks and anti-theft zippers for safe and stress-free travel.
PAYMENT OPTIONS
Is there any discount available?
Yes! We frequently run seasonal offers and online exclusive discounts. Keep an eye on our homepage or sign up for notifications.
What is your return policy?
We offer a 7-day return window for unused products in original packaging. Returns due to damage or manufacturing issues are fully supported.
SHIPPING & RETURN
How much time will it take to deliver?
Orders are usually delivered within 3–7 working days depending on your location.
What is your return policy?
We accept returns within 7 days of delivery for unused items in original condition. For defective products, we offer replacement or repair.
Is there any delivery charge for the products?
We offer free shipping on most orders. If any delivery charges apply, they will be clearly shown at checkout.
Can we update the shipping address or contact number after placing an order?
If your order has not been shipped, we can update your details. Please contact our support team as soon as possible or you can mail us on : pr@zensu.in