Shipping policy

At Zensu, we aim to ensure your orders are delivered in a timely, secure, and seamless manner. As a fashion-forward marketplace, we take pride in our commitment to quality service from checkout to doorstep.

Order Processing Time

  • All orders are processed within 1–3 business days from the date of purchase.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • In case of any delay in processing due to high demand or unforeseen circumstances, we will notify you via email.

Shipping Time

  • Standard Delivery: 4–7 business days (depending on location).

  • Express Delivery (if available): 2–4 business days.

  • Delivery timelines may vary slightly for remote or regional areas.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and displayed at checkout.

  • Free shipping may be offered on specific products or during promotional periods — keep an eye out for updates!

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your package using the provided link to stay updated on your delivery status.

Shipping Partners

We work with trusted logistics partners to ensure your packages are handled with care and reach you safely.

Incorrect Address or Delivery Failure

Please ensure that your delivery address and contact details are accurate while placing the order. Zensu is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

In case your order is returned to us due to non-availability at the time of delivery or incorrect details, reshipping may be chargeable.

International Shipping

Currently, we do not offer international shipping. We are working on expanding our reach stay tuned for future updates!